General terms and conditions of shassist.com


This website with all its applications, is a platform for the sale of multilingual online services.Ownership and management of Shassist project are curated by BLOWEB COMMUNICATION property of Mariano Macaluso. By using this Site, the goods and services offered or using any other service or by registering and by becoming a member, the consensus is expressed and the terms of use indicated below are approved. If you do not agree with all these terms, please do not register and do not use it.


SUPPLY CONTRACT FOR
These conditions are valid only between BLOWEB COMMUNICATION company of Mariano Macaluso, located in Via Primo Carnera, 2 - 90040 Capaci Palermo Italy. Number REA PA - 404631 – VAT 06636120823, hereinafter referred to as "SHASSIST" and:
• Any person who purchases online at www.shassist.com
• Any person who completes a payment to BLOWEB following an order completed online at www.shassist.com hereinafter referred to as "CUSTOMER". These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of come into effect. The sale of our products / services is governed by the conditions of sale on this page. These conditions may be changed at any time and without notice.


ARTICLE 1 - SUBJECT OF THE CONTRACT
With these general conditions of sale, SHASSIST sells and the CUSTOMER acquires a service professional in Outsourcing of online sales assistance, providing certain hours of work of our native assistants through an additional chat service included, installed on his own website, for each language chosen for sale. The contract ends exclusively through internet network, by accessing the CUSTOMER at www.shassist.com and creating a purchase order according to the procedure provided by the site itself. The CUSTOMER undertakes to examine, before proceeding to confirm its order, the present general conditions of sale, in particular the pre-contractual information provided by SHASSIST, and accept them by placing a flag in the indicated box. In the event that the CUSTOMER places an order in another way, these conditions are however accepted.


ARTICLE 2 - PRE-CONTRACT INFORMATION FOR THE CONSUMER - ART. 49 OF D.LGS 206/2005
The CUSTOMER before the conclusion of the purchase contract, reads the characteristics of the goods that are shown in the individual product sheets at the time of choice by the CUSTOMER. Before the conclusion of the purchase contract and before the validation of the order with "obligation to payment ", the CUSTOMER is informed about:
- total price of goods including taxes, with details of any other costs to be incurred;
- terms of payment;
The CUSTOMER can at any time and in any case before the conclusion of the contract, can take knowledge of the information relating to SHASSIST, the geographical address, telephone numbers, address, e-mail, information that is reported, also below:
SHASSIST PROJECT BY:
BLOWEB COMMUNICATION OF MARIANO MACALUSO
VIA PRIMO CARNERA, 2 - 90040 CAPACI, PALERMO
MOB. +393408247952 ---- @shassist.com


ARTICLE 3 - CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
The sales contract is considered concluded with the sending by SHASSIST to the CUSTOMER of an e-mail confirming the order. The email with the data of the CLIENT and the order number, the price of the services purchased, any additional cost and the billing address to which an invoice will be issued. The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to communicate promptly to SHASSIST any corrections. SHASSIST undertakes to describe and present the services sold on the site in the best possible way. Nevertheless, there may be some minor differences (due to software updates used) between our description and the website created for the CUSTOMER. SHASSIST undertakes to activate the services purchased within the agreed time period starting from SHASSIST of the order confirmation e-mail to the CUSTOMER and to keep them active for the time agreed always providing the highest possible quality.


ARTICLE 4 - PAYMENT METHODS
Any payment by the CUSTOMER can only be made using the methods shown on the site www.shassist.com, with a Paypal or Credit Card / prepaid account through the secure platform of PayPal. The communications relating to the payment and the data communicated by the CUSTOMER when this is carried out, take place on appropriate protected lines. The security of payment by Paypal / credit card is guaranteed by the same Paypal platform, which has been a world leader in online payments for years.
By purchasing a Shassist subscription you accept the sending of a pre-authorized automatic payment with PayPal for the months following the activation period.


ARTICLE 6 - DURATION, CONCLUSION AND WITHDRAWAL OF THE CONTRACT
This contract is effective from the moment of stipulation and remains valid, with tacit renewal, until the subscription is completed.


ARTICLE 6.1 - EXPRESS RESOLUTIVE CLAUSE
This contract is resolved by right, pursuant to art. 1456 C.C., authorizing SHASSIST to interrupt i services without prior notice if the CUSTOMER:
• Give all or part of the products or services to third parties without the prior written consent by SHASSIST.
• Do not provide for payment.
• Being subjected or admitted to a bankruptcy procedure. SHASSIST also has the right to take legal action if one or more of the points mentioned make any damage.


ARTICLE 7 - COPYRIGHT AND PROPERTY
In compliance with the provisions of Italian Law 633/1941 and subsequent amendments and additions, the supply of the services / products described, does not imply for the CUSTOMER the ownership of the materials produced by SHASSIST, but the assignment of a right of use in accordance with the terms indicated in the article "License Terms" of this contract. The product created by SHASSIST is its exclusive property and is protected nationally and internationally by the author's rights and other intellectual property rights.


ARTICLE 8 - LICENSE TERMS
Through this contract, SHASSIST assigns to the CUSTOMER a non-exclusive right with an open license source to the use of the chat platform owned by SHASSIST through the created widgets expressly to assign assistants and installed on the CUSTOMER site.


ARTICLE 8.1 - WORKS OF THIRD PARTIES

Any third-party works used retain their license.


ARTICLE 9 - LIMITATION OF LIABILITY
• The CUSTOMER retains full ownership of the materials supplied by him for customized products (with "Materials" means, by way of non-exhaustive example: texts, logos, trademarks, images, audiovisuals, documents, graphs, diagrams, projects, etc.), whether sensitive or personal, assuming each responsibility for their content and management, with express exemption from SHASSIST from any responsibility and burden of assessment and / or control in this regard.
• SHASSIST therefore, while striving to ensure that this does not happen, can not be held in any case responsible for the use of data, delivered and / or requested by the CUSTOMER, if they were, without the knowledge of SHASSIST itself, covered by copyright.
• The CUSTOMER uses the services at his own risk, SHASSIST is not liable to no part for legal / civil or administrative disputes, indirect, specific, incidental damages, punitive, cautionary or consequential (by way of example but not exclusive: damage in the case of impossibility of use or access to services, loss or corruption of data, profits, customers, damage of image, interruptions of the activity or similar), caused by the use or impossibility of use the services and based on any assumptions of responsibility including breach of contract, negligence, or otherwise, even if SHASSIST has been advised of the possibility of such damage and in the event that a clause under this contract has not been remedied.
• SHASSIST can not be held responsible for malfunctions of services caused by technical problems on machines, servers, routers, telephone lines, telematic networks, etc. of his properties or companies selected to offer services.
• Service malfunctions, data loss, and dissemination are not attributable to SHASSIST accidental personal or sensitive data, and any other type of damage occurring as a result of attacks by hackers, thieves, crackers, viruses, etc.
• SHASSIST can not be held responsible for disruptions, service interruptions and / or damages imputable due to force majeure such as accidents, fires, explosions, strikes, lockouts, earthquakes, disasters, floods, riots, and other events of difficult or impossible prediction prevent, in whole or in part, from fulfilling the terms and conditions agreed upon in the agreed time or manner contract.
• SHASSIST can not be held responsible for the malfunction of the services due to non-conformity and / or obsolescence of the devices of which the CUSTOMER or third parties are equipped.
• SHASSIST can not guarantee the CUSTOMER secure income deriving from the exploitation of the services.
• In the event that the CUSTOMER made changes or alterations of any kind to the services offered (a non-exhaustive indicative title: changes to chat widget codes, etc.).
• If a limitation, exclusion, restriction or other provision contained in this contract is judged null for any reason by a competent court and SHASSIST becomes consequently responsible for loss or damage, this responsibility, in contract, civil or other, the compensation can not exceed the price of them applied by SHASSIST for the type of service sold.


ARTICLE 10 - COMPROMISSORY CLAUSE FOR ARBITRATION
Any dispute concerning the interpretation and execution of this Contract will be referred to, with a specific appeal, an arbitration body to be filed within the peremptory term of 10 (ten) days from when the disputed provision was brought to the attention of the party. The city home of the Arbitration Committee is Palermo. The appeal must be filed within the above deadline, under penalty of revocation, at BLOWEB COMMUNICATION headquarters located in via Primo Carnera, 2 - 90040 Capaci Palermo. The arbitration tribunal- who will decide which friendly composer, without procedural formalities and in the shortest possible time - shall be composed of three members: the first designated by the CUSTOMER; the second designated by BLOWEB; the third, with the functions of Chairman, will be appointed by designated arbitrators. For further
however, the Court of Palermo remains competent.

 

ARTICLE 11 - INFORMATION ON THE PROCESSING OF PERSONAL DATA
Personal data requested and collected during communications between the parties, in compliance with the Law on Privacy n. 675 of 1996 and of the Legislative Decree n.196 of 2003 "Code regarding the protection of personal data":

• They are collected and processed electronically and / or mechanically for the purpose of:
1. Activate and maintain the procedures for the execution of the services required by CUSTOMER
2. Keep a private customer archive;
3. Keep a public archive of works (which can show: images of the works, reason the CLIENT's social network, CLIENT's web address).
• They are mandatory to provide the requested services at their best.
• If not provided they will not allow the completion of the requested services.
• SHASSIST employees will be asked about the performance of the services requested and of how much is indicated above.
• May be communicated to third parties delegated to perform the necessary activities only for the execution of the stipulated contract, but in no other case sold, sold or bartered.
Owner of the processing of personal data for SHASSIST project is:
BLOWEB COMMUNICATION OF MARIANO MACALUSO VIA PRIMO CARNERA, 2 – 90040 - CAPACI, PALERMO ITALY.


ARTICLE 12 - COOKIES
www.shassist.com website and the chat system that incorporates on the customer's site use "cookies". Cookies are electronic files that record information relating to CUSTOMER navigation on the site (pages consulted, date and time of the consultation, IP address, etc. ..) that allows SHASSIST to offer a personalized service to its customers. SHASSIST informs the CUSTOMER of the possibility to disable the creation of such files, by accessing the own Internet configuration menu. It is understood that this will prevent the CUSTOMER from proceeding to purchase online.
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CUSTOMER enjoys all the rights according to the Italian Laws and the Dlgs mentioned, and to all the regulations in effect at the time of purchase on the shassist.com website. Pursuant to and for the purposes of art. 1341 and 1342 C.C. buying a product / service on www.shassist.com website he accepts this contract without reservations and he declares that he is aware of his rights, and he accepts every single articles mentioned above that contitute the contract itself.


General sales conditions updated on February 17, 2019

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